Shipping policy

Shipping Policy

We ship internationally with trusted express carriers such as DHL Express or FedEx.

Each Soul Anchor is carefully prepared, inspected, and packed before dispatch.

Estimated total delivery time is usually:

8–10 business days

This includes preparation, personalization if selected, packing, and international express delivery.

Please note that delivery times may vary slightly due to customs processing, carrier delays, public holidays, or circumstances beyond our control.

We offer free international shipping on all Soul Anchor orders.

There are no additional shipping charges at checkout.

All orders are shipped with customs handling included.

Where applicable, customs duties and import charges are covered by us, so you should not receive unexpected customs fees upon delivery.

If a carrier or local authority contacts you regarding import processing, please contact us before making any payment.

Personalized Soul Anchors are made or finished especially for you.

After your order is placed, we prepare your Soul Anchor, complete any personalization, perform quality control, and arrange express shipment.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

You can use this tracking link to follow your shipment until delivery.

Please make sure your shipping address is complete and correct before placing your order.

We are not responsible for delivery delays or failed delivery attempts caused by incorrect or incomplete address information.

If your package arrives visibly damaged, please take photos of the packaging before opening it.

If the product itself is damaged, contact us within 48 hours of delivery with:

We will review the issue and arrange a suitable solution.

For shipping questions, please contact us at:

info@soulio.store